Recently, the 141st executive meeting of the Chongqing municipal government determined that three companies, including Sinopec Lubricants Chongqing Branch, won the 2012 Chongqing Mayor Quality Management Award.
Liu Lianda, deputy chief engineer of Sinopec Lubricants Company and manager of Lubricating Oils Chongqing Branch, said: Great Wall Lubricants has been striving for quality management. The Mayor's Quality Management Award is an honor, but it will also constantly remind companies that they must continue to do a good job of quality management and produce the most reliable products for users.
Monitor every quality step
“This batch of products needs to be re-examined.†This is Wang Xiaoxia, a quality officer of a plant of Sinopec Lubricating Oil Chongqing Branch, who questioned a group of synthetic greases that are intended to be shipped out of the factory in the secondary inspection at the factory level because she discovered that There may be differences between the color of the product and the standard sample.
In Sinopec Lubricating Oil Company, whether it is in Beijing or Chongqing, production bases for synthetic lubricants for high-precision areas have established a “two-inspection†system for production plants, one for production inspection and one for delivery. Inspection, in addition to these products to really go to the market, but also to withstand a laboratory test. Fortunately, this time after re-examination, we reconfirmed that all indicators of the product meet the requirements.
The Chongqing Municipal Mayor Quality Management Award was established by the Chongqing Municipal Government in 2009 and is the highest honor awarded by the Chongqing Municipality for its outstanding contribution to quality development. Sinopec Lubricant Chongqing Branch is one of the important production bases of Sinopec Lubricants. Its strict quality management and the achievements of continuous development have won high recognition from Chongqing and local consumers, and effectively demonstrated Great Wall Lubrication at the same time. The effectiveness and advancement of oil quality management.
Great Wall Lubricating Oil monitors the quality of products throughout the entire process, identifies quality concerns through the identification of hundreds of customer concerns, improves quality management, and improves customer satisfaction. Through quality control, the company conducts effective monitoring of suppliers to ensure that raw materials do not pass through. Access permits shall not enter the supply chain; sub-suppliers without strict quality assurance systems and quality assurance capabilities shall not be permitted to cooperate with them; unqualified raw materials, packaging materials, etc. shall not be allowed to enter the warehouse and enter the production chain." The principle of "three non-precision" reduces quality risks from the source, and ensures that the outsourcing businesses such as commissioned processing, warehousing and outsourcing of warehouses, and logistics are under control. At the same time, in the internal operation of the company, it strengthens the standardized management of the production process, accelerates the quality supervision and quality information transmission, and ensures the implementation of quality improvement measures.
The laboratories of Sinopec Lubricants Company have all been accredited by national laboratories, and have achieved many successes in participating in global laboratory comparison tests. They firmly check the quality of the product.
In 2012, Great Wall Lubricants received a total of 66 samples from third parties such as the National Quality Inspection Bureau and local quality inspection authorities. All of the products were qualified.
Never let the customer suffer
“Great Wall Lubricant is of good quality and good quality. I have been operating Great Wall Lubricants for many years. This is consistent,†said Chang Zhang, a dealer in Chongqing.
At the Beijing Great Wall Lubricants Lubricant Production Base, when a reporter asked how to ensure accurate measurement on the 4L production line, managers said that large-scale production measurement deviations existed objectively, but our average deviation was higher than the nominal indicator of about 5 grams. Positive deviation, higher than the national requirements, the chance of missing has been reduced to a minimum. "The idea that we do this is not to lose our customers."
In order to ensure the interests of customers, Sinopec Lubricating Oil Company requires that the product performance indicators be based on the "upper limit" to eliminate the phenomenon of the "card edge" factory product. At present, 80% of Great Wall Lubricants' product pour point control standards are strictly 3°C higher than national standards, and the viscosity index of hydraulic oil and turbine oil products are both higher than the national standard by two units. Since we persist in the quality risk and cost of product analysis error within the company, we have dedicated quality and safety to our customers. The quality of our products has always been trusted and praised by our customers.
Sinopec Lubricating Oil Company is committed to the stability of product performance. For example, according to product performance tracking, the viscosity index of Great Wall L-HM46 anti-wear hydraulic oil (Zhuoli, high pressure) is stable and controlled at 97 or above from 2007 to 2010. . According to China's lubricant product use environment, the requirements of foreign brands are set on some key indicators, so that Great Wall products have better anti-high temperature oxidation and deposit control performance than foreign brands. In the production process, the process is continuously optimized. The pour point requirements for diesel engine oil products in actual production are higher than the corporate standards. A series of ambitions for good performance ensure the competitiveness of the product.
[next]
Respond in time to let customers experience services "at your side"
The Spring Festival spent at the client's office in 2012 still leaves business executives unforgettable. In the twelfth month of the twelfth month of the twelfth lunar month, an iron and steel group gas cabinet broke down unexpectedly and urgently needed oil supplements. The Beijing sales center immediately organized the shipment. Xiaowang returned the home ticket and changed trains to arrive at the customer's flat before the oil was delivered in the New Year's Eve. Field Service. "You can get a gold medal for the quality of your service."
In order to provide customers with timely services, Sinopec Lubricant Company established a customer service center as early as in 2002, and the technical service teams of each sales center also traveled in various market areas. In 2012, after the integration of Sinopec's lubricant sales business, the five regional technical service centers were established, and the service strength was further enhanced.
Excellent quality and excellent service "swords together" promote Great Wall lubricants to accelerate cross-industry cooperation and provide technical support for technological advancements in various industries and local economic development. In recent years, the direct subsidiaries of Sinopec Lubricating Oil Company in Beijing, Tianjin, and Jinan have received local government recognition.
The China Chongqing Petrochemical Lubricant Chongqing Branch, which received the Chongqing Municipal Mayor Quality Management Award, has continuously optimized the process and strengthened its quality management. It has provided a large number of high-grade, precise, and sharp-pointed tools for the development of China’s aerospace, aviation, automobile, and machinery industries for decades. Synthetic lubricant products, while mineral lubricant products developed rapidly, while serving the economic development of the Southwest, Chongqing also added a unique charm.
Chengdu LST Science&Technology Co., Ltd. , https://www.lstmachinery.com